Shipping policy
At Urban Synthetics, each order is crafted with care and shipped with efficiency to ensure your satisfaction. Please read through our shipping policy to understand how and when you’ll receive your items.
Shipping Regions
We currently ship to all countries within Europe.
Shipping Cost
We are proud to offer FREE standard shipping on all orders within Europe — no minimum purchase required.
Processing Time
All our products are made to order.
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Order processing time: 2–5 business days
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Shipping time: 5–10 business days depending on your location
Note: Delivery times may be slightly extended during holidays, sales periods, or due to unforeseen delays.
Tracking Information
Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your delivery every step of the way.
Customs and Import Taxes
Orders shipped within Europe generally do not incur customs or import duties. However, if any charges apply, they are the responsibility of the customer.
Delivery Issues
If your order hasn’t arrived within the estimated time frame, or if it arrives damaged or incomplete, please contact us at urbansynthetics@gmail.com and we’ll do our best to resolve the issue promptly.