Shipping Policy
At Urban Synthetics, we’re committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding processing, delivery, tracking, and international orders.
Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received. Processing times may be longer during holidays, promotional periods, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email containing your shipping and tracking information, when available.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method. Any available free-shipping promotions or special shipping rates will be displayed during checkout.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Please note that delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates and cannot be guaranteed.
International Shipping
Urban Synthetics may ship to selected international destinations. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
When tracking is available, you will receive a tracking number by email after your order has shipped. Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. Please review your shipping address carefully before submitting your order.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Lost, Delayed, or Damaged Packages
Occasionally, packages may experience delays due to weather, customs processing, carrier disruptions, holidays, or other circumstances outside our control.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so our team can assist you.
Multiple Shipments
In some cases, products within the same order may be shipped separately. If this happens, you may receive multiple packages and tracking numbers at no additional shipping charge unless otherwise indicated.
Questions About Your Order
If you have any questions regarding shipping or the status of your order, please contact Urban Synthetics Customer Support through our website.
We appreciate your business and thank you for shopping with Urban Synthetics.
Last Updated: August 2026